Last Updated: June 29, 2025
Thank you for shopping with Pradhanya Kuzhali Novels. This Shipping and Delivery Policy outlines how and when your purchased content or products will be delivered.
1. Digital Content Delivery (Ebooks, Premium Chapters, Subscriptions)
Our primary offerings are digital. Upon successful payment:
- Instant Access: Premium content (such as novels, chapters, or subscriptions) will be available instantly via your account dashboard or email, unless otherwise stated.
- Email Confirmation: A confirmation email with access details or download links will be sent to your registered email.
- If you do not receive access within 15 minutes of payment, please check your spam folder or contact us at [your support email].
Please ensure that the email address you provide at checkout is correct, as this is where your access credentials or download links will be sent.
Please ensure that the email address you provide at checkout is correct, as this is where your access credentials or download links will be sent.2. Physical Products (Printed Books, Merchandise)
Applicable only if/when you offer physical shipping.
- Processing Time: Orders are typically processed within 2–5 business days.
- Shipping Time: Delivery times vary based on your location:
- India: 5–10 business days
- International: 10–21 business days
- Shipping Time: Delivery times vary based on your location:
- Shipping Charges: Calculated at checkout based on location and item weight.
- Tracking: You will receive a tracking link once your order ships (if applicable).
- Delays: While we strive to meet estimated delivery times, delays may occur due to postal services, customs, or external events beyond our control.
3. Incorrect Address
Please ensure your shipping address is correct. We are not responsible for:
- Delivery failures due to incorrect or incomplete addresses.
- Re-shipping costs for returned items due to address errors.
If you notice an error, contact us immediately at [your email] — we’ll do our best to update it before the order is processed.
4. Lost or Damaged Orders (Physical Only)
If your physical item is lost in transit or arrives damaged:
- Contact us within 7 days of delivery with your order number and a photo (if applicable).
- We will work with you to either replace the item or issue a refund.
5. Contact Us
For any questions or concerns related to shipping or delivery, please reach out:
Email: [support@pradhanyakuzhalinovels.com]
Website: https://pradhanyakuzhalinovels.com
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